Patient Information

Welcome to the Desert Pearl Dentistry family!

Insurance And Billing

At Desert Pearl Dentistry, we want you to be well informed of your dental benefits as defined by your insurance provider. We will do all we can to answer your questions and communicate with your insurance provider to help you avoid significant out-of-pocket costs.

When you use dental insurance benefits, you must be “eligible” for such benefits. Some benefits require pre-authorization.

Pre-authorization is basically a second opinion by a dental consultant who is employed by the insurance company or trust to review all work submitted according to the requirements of your insurance carrier. This dental consultant will determine if the recommended treatment will be authorized for payment. Sometimes pre-authorization can take up to six weeks.

Eligibility is a set of employment rules that the employer or union has developed that allows you to have continuing dental benefits. Often eligibility is based on the number of hours worked, length of employment, probationary periods, leaves of absences, enrollment periods, transfers, and other conditions as determined by the employer.

Pre-authorization does not assure continuing eligibility. You may in fact be eligible for dental benefits but denied authorization for specific treatment based on the decision of the dental consultants. Likewise, the dental consultants may authorize treatment, but you may fail to meet eligibility requirements at the time the treatment was completed. Always know your eligibility requirements. Contact your employer for information.

Desert Pearl Dentistry is a Preferred Provider for these PPO plans:

  • Aetna
  • Cigna
  • Delta
  • MetLife
Desert Pearl Dentistry does not accept HMO or DPO plans.

Each month you will receive a statement that reflects dental service performed and billing charges. As a courtesy to our patients, we allow a 45-day grace period for your insurance company to make payment. However, if after 60 days we have not received payment from your insurance company or there is a dispute between the insurance company and our office regarding payment of services, you will be asked to contact them. Insurance is designed to reimburse the policyholder and you, therefore, are ultimately responsible for payment of services. Your cooperation in responding to our request for assistance in this matter will not only keep your account up to date, but will help prevent you from being financially responsible for payment as well as late charges. Review your statements carefully. Please call if you have any charges in the 61-90 day column of your statement. Keep your statements. They are part of your dental records and may be very helpful if you have questions about treatment.

Patient Forms

Appointments And Rescheduling

Desert Pearl Dentistry carefully schedules appointments to afford quality care for each of our patients. When you miss or change your appointment without any advance notice, the time we created for you cannot readily be given to someone else who may need it. We ask that if you must change an appointment, please give us 48 hours advance notice. When you do this, we may be able to schedule someone on our short-notice list who is eager to proceed with treatment.

Emergency Treatment 

For our patients of record, we will always try to “work” you in to our busy schedule the same or next day when an urgent situation arises. Urgent care appointments do not necessarily guarantee any treatment will be done, but we will attempt to alleviate infection or pain through medications or provide other temporary relief until an appointment can be made to allow time for definitive care.

Please note that additional fees are charged for the rare occasion when treatment is needed after normal office hours. The decision to open the office is at the discretion of Dr. Black. It is always best to plan timely appointments for your dental examinations and continuing care to avoid unexpected dental pain or infections.

Welcome to the Desert Pearl Dentistry family!

Insurance & Billing

We are glad that you want to become a patient at Dr. Black’s Rancho Mirage, CA dental practice. New patients are always welcome here. Everyone at Desert Pearl Dentistry is committed to making your visits pleasant and stress-free. You can count on our friendly staff to always provide the highest standard of care in a clean, state-of-the art environment. Your comfort is our top priority.

The following forms can be downloaded to your computer and printed at home. By filling out these forms before your appointment, you can save time at your visit. If you have any questions when completing the forms, our staff will assist you on the day of your appointment.

We look forward to seeing your smile!

  • Patient Health History Form
  • Patient Info & Financial Policy
  • Patient Info Sharing Consent
  • Patient Privacy HIPAA Info
  • Billing & Appointment Info
  • General Consent
Welcome to the Desert Pearl Dentistry family!

New Patient Forms

We are glad that you want to become a patient at Dr. Black’s Rancho Mirage, CA dental practice. New patients are always welcome here. Everyone at Desert Pearl Dentistry is committed to making your visits pleasant and stress-free. You can count on our friendly staff to always provide the highest standard of care in a clean, state-of-the art environment. Your comfort is our top priority.

The following forms can be downloaded to your computer and printed at home. By filling out these forms before your appointment, you can save time at your visit. If you have any questions when completing the forms, our staff will assist you on the day of your appointment.

We look forward to seeing your smile!

  • Patient Health History Form
  • Patient Info & Financial Policy
  • Patient Info Sharing Consent
  • Patient Privacy HIPAA Info
  • Billing & Appointment Info
  • General Consent